Voice Mail /
Automated Attendant Systems


SVMi-16E

Integrated Voice Processing Platform for the OfficeServ 500 system.

The SVMi-16E provides 16 ports and up to 1000 mailboxes. Specifically designed to integrate into the OfficeServ 500 system, the SVMi-16E provides multi-language support for up to 9 languages, fax-on-demand, e-mail gateway, network mailboxes, and LAN and modem connections.

User Guide: Download
Brochure: Download

 

System Features

ACCESS MANAGER

  • Blocked Personal Greeting
  • Busy Personal Greeting
  • Call Blocking
  • Call Forwarding
  • Day / Night Personal Greeting
  • E-Mail Gateway
  • Find Me
  • Follow Me (Off Premises Transfer)
  • Hold for Busy Station
  • Multiple Personal Greetings (9)
  • Night Intercept
  • Park and Overhead Page
  • Personal Customized Options
  • Retrieve Public Caller from Hold
  • Screened Rejected Personal Greeting
  • Stored Telephone Numbers
  • Weekly Availability Schedule

ADMINISTRATION FEATURES

  • Activity Display
  • Administrator's Mailbox
  • Auto Delete Subscribers
  • Automatic Setup
  • Back Up and Restore
  • Default Operation
  • Password Security
  • Programming - On Site or Remote*
  • Subscriber Administration/li>
  • Subscriber Database/li>
  • System Reports/li>
  • Voice Prompted Programming/li>
  • Voice Studio/li>

VOICEFORM QUESTIONNAIRE (Q&A)

  • Multiple Response Destinations
  • Playback Header Prompt
  • Team Transcription
  • Unlimited Questions
  • VoiceForm

AUDIOTEX FEATURES

  • Audiotex Librarian
  • Automatic Announcement Delete
  • Announcement Replay
  • Play Multiple Announcements

FAX-ON-DEMAND (Requires VPMF-E)

  • Caller Selected Delivery
  • Compound or Multiple Document Delivery
  • Document Delivery
  • Document Librarian
  • Voice Labels

AUTO ATTENDANT FEATURES

  • Alphabetic Directory (Multiple)
  • Auto Attendant Routing
  • Automatic After Hours Answering
  • Announce Hold Position
  • Announce Hold Time
  • Camp On Support
  • Direct to Mailbox
  • Holidays and Special Events Scheduler
  • Incoming Call Overflow
  • Interruptible Voice Prompts
  • Maximum Greeting Length
  • Multiple Call Handling
  • Multiple Language Support
  • Operator Access
  • Single Digit Call Routing

SYSTEM FEATURES

  • Caller ID Compatible
  • Expandable
  • Fax Detection and Transfer
  • Flexible Numbering Plan
  • Individually Defined
  • Mailboxes and Extensions
  • Keyset Display and Soft Key Support
  • MOH Supply
  • Multiple Mailbox Support
  • Operating Mode/Oriented
  • Call Processing
  • Operating Mode Override
  • Proprietary Design
  • Recordable System Prompts
  • Schedule Table
  • Synchronized Clock
  • *Remote Programming requires use of extermal modem sold separately.

VOICE MAIL FEATURES

  • Answer Machine Emulation
  • Auto Conversation Record
  • Auto Forward
  • Auto Log In
  • Auto Message Play
  • Broadcast
  • Call Back
  • Call Forward to Voice Mail
  • Call Record
  • Call Back Request Messages
  • Date and Time Stamp
  • Delivery Imperative
  • Direct Messaging / Quick Memo
  • Distribution Lists
  • E-Message Delivery
  • E-Message Notification
  • Extended Prompting
  • External Number Notification
  • External Pager Notification
  • FaxMail (Requires VPMF-E)
  • Future Delivery
  • Group and Sort Messages
  • Prior to Play
  • Individual Mailbox Greeting
  • Individual Mailbox Name
  • Individual Mailbox Password
  • Maximum Number of Messages
  • Message Address Verification
  • Message Alert Notification Schedule
  • Message Counter
  • Message Length Controls
  • Message Retention Time
  • by Subscriber
  • Message Options:
    • Delete
    • Retrieve
    • Delivery Options
    • Rewind
    • Fast Forward
    • Save
    • Forward with Append
    • Send
    • Pause
    • Scan
    • Play Order
    • Skip
    • Replay
    • Undelete
    • Reply
  • Message Waiting Light Indication
  • Multiple Subscriber Mailbox Login
  • Multiple Subscriber Mailboxes
  • Name Addressing
  • Net Mailbox (AMIS)
  • New / Old Selection
  • One Touch Access
  • Pager Notification Schedule
  • Personal Mailbox Administration
  • Private (Confidential) Messages
  • Quick Memo
  • Reminder
  • Reply Required
  • Retrieve Public Caller from Mailbox
  • Return Receipt (Certified Message)
  • Self Memo / Reminder
  • Self Memo / Reminder Categories
  • Speed Control
  • Subscriber Workload Manager
  • Until... Scheduling
  • Urgent Messages
  • Volume Control

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