CTI and
PC Applications
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System Features
OfficeServ DataView comprises three components:
- Data Collector: Collects and analyzes callevents on the system
- Data Manager: Calculates and saves statistics from collected data
- Scheduler: Provides database andscheduled report management
The OfficeServ DataView application offers key features for greater functionality and cost-efficiency:
- System wide On/Off License Model
- Data is stored in Microsoft® Access database or SQL server formats
- Built-in warning for Access database storage limits
- Database backup with reporting capabilities
- Web-based application designed specifically for Internet Explorer software
- User accounts with multiple permission levels provide data access
- 45 statistical reports track trunk, station, Voicemail(VM) and Automatic Attendant (AA) usage, as well as Uniform Call Distributor (UCD) and operator group statistics
- 14 live monitors track trunk, station, UCD, operator and VM/AA activity
- Report scheduling for daily, weekly or monthly statistics
- Up to 18 reports can be generated for each interval
- Configurable agent PC wallboard-type window displays up to 22 statistics using programmable alarm thresholds
- Any and all reports exported to Microsoft® Excel with one click
- Abandoned Call List displays details of each lost call
- Station and trunk port statistics list all calls to or from specific station or trunk, including detailed call information
- Multilingual support per user account - English, Korean,German and Italian