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OfficeServ 100

The OfficeServ 100 offers power and control without sacrificing flexibility.

The OfficeServ 100 is as easy to use as it is efficient. Our single cabinet design is configured as a basic Key System Unit, and you can add either one of two expansion cabinets as your business needs require.

User Guide: Download
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System Features

Account Code Entry

Forced-Verified
Forced-Not Verified
Voluntary

Account Code Key
Account Code Key One Touch
Administrator Program Key
All Call Voice Page
Attention Tone
Audio Message with Alarm Reminder (Timer)
Authorization Codes

Forced
Voluntary

Auto Answering on CO
Auto Attendant
Automatic Call Distribution
Automatic Hold
Background Music
Branch Group
Call Activity Display
Call Center

Agent Busy/Manual Wrap-Up Key
Agent Pin (ID) Numbers
Agent Login & Logout
Automatic Logout
Automatic Wrap-Up Timer
Priority Call Queuing
Embedded Reporting Package
- Agent Statistics
- Call Statistics
- Group Supervisors
- Printed Reports
OfficeServ DataView
- UCD Statistics
- UCD Monitoring
- Wall-Style Display Window

Call Costing
Caller Identification (CID)

Automatic Number Identification (ANI)
Caller ID
Calling Line Identification

Caller ID Features

Name/Number Display
Next Call
Save Caller ID Number
Store Caller ID Number
Inquire Park / Hold
Caller ID Review List
Investigate
Abandon Call List
Caller ID on SMDR
Number to Name Translation
Caller ID to PSTN
Caller ID to Analog Port

Call Forwarding

All Calls
Busy
No Answer
Busy/No Answer
Forward DND
Follow Me
External
To Voice Mail
Preset Destination
Preset Forward Busy

Call Hold

Exclusive
System
Remote

Call Park and Page
Call Pickup

Directed
Groups
Established

Call Recording
Call Waiting/Camp-On
Caller Emergency Service ID (CESID)
Centrex/PBX Use
Chain Dialing
Chain Forward
Class of Service
Common Bell Control
Computer Telephony Integration (CTI)

OfficeServ Link
OfficeServ EasySet
OfficeServ DataView
OfficeServ Call
OfficeServ Operator
OfficeServ Softphone
OfficeServ Open TSP*

Conference

Add On
Unsupervised
Split

Conference Group
Customer Set Relocation
Data Security
Database Printout
Daylight Savings Time-Auto
Dialed Number Identification Service (DNIS)
Direct In Lines
Direct Inward Dialing (DID)

Day/Night Routing
Busy or Camp-On Option
MOH Source
DID Call Limits

Direct Inward System Access (DISA)
Direct Trunk Selection
Directory Names

DISA Security
Distinctive Ringing
Distinctive Ringing Enhanced
Door Lock Release (Programmable)
Door Phones
E & M Tie Lines
Executive Barge-In (Override)

Station or Trunk
With/Without Warning Tone

External Music Interfaces
External Page Interfaces
Flash Key Operation
Flexible Numbering
Ground Start Trunks
Group Busy Setting
Hot Line
In Group/Out of Group
Incoming Call Distribution
Incoming/Outgoing Service
Individual Line Control
IP Keysets
ISDN Call Progress Monitor
ISDN Service

Primary Rate Interface
Basic Rate Interface

LAN Interface
Least Cost Routing
Live System Programming

From Any Digital Keyset
With a Personal Computer
With Remote ITP Keyset

Meet Me Page and Answer
Memory Protection
Message Waiting Indications
Message Waiting Key
Microphone On / Off per Station
Mobility Solutions
Multiple Language Support
Music On Hold Flexible
Music On Hold Sources
Networking

QSig over IP
QSig over PRI

Off Premises Extensions (OPX)
OfficeServ Wireless
Operator Group
Overflow

Operator
Station Group

Override Codes
Paging

Internal Zones
External Zones
All External
Page All

Park Orbits
Prime Line Selection
Priority Call Queuing
Private Lines
Programmable Line Privacy
Programmable Timers
Recalls
Recall to Operator
Redial Review
Remote Programming-PC
Ring Modes

Time Based Routing Plans
Automatic/Manual
Holiday Schedule
Temporary Override

Ring Over Page
Secretary Pooling
Single Line Connections
Speed Dial Numbers

Station List
System List

Speed Dial by Directory
Station Hunt Groups

Distributed
Sequential
Unconditional

Station Message Detail Recording (SMDR)
Station Pair
System Alarms
System Maintenance Alarms
System Directory
Tenant Services
Toll Restriction

By Day or Night
By Line or Station
Eight Dialing Classes
Special Code Table

Toll Restriction Override
Tone or Pulse Dialing
Traffic Reporting
Transfer

Screened / Unscreened
Voice Mail Transfer Key
With Camp-On

Trunk Groups
Uniform Call Distribution
Universal Answer
Virtual Extensions
Voice Mail

Inband Signalling
Integrated (In-Skin)

Voice over IP (VoIP)
Walking Class of Service
Wireless Handsets
*By special request.

Display Features

Account Code Display
Call Duration Timer
Call for Group Identification
Call Processing Information
Caller ID Information
Calling Party Name
Calling Party Number
Conference Information
Date and Time Display
Dial by Name
Dialed Number

Enhanced Station Programming
Identification of Recalls
Identification of Transfers
Message Waiting Caller Number
Outside Line Identification
Override Identification
Programmable Message Display Soft Keys
Stopwatch Timer
Text Messaging
UCD Supervisor Displays

Station Features

Add On Modules
Appointment Reminder
Auto Answer on CO
Automatic Hold
Automatic Privacy
Background Music
Busy Station Callback
Busy Lamp Field (BLF)
Call Coverage Key*
Call Forwarding
Call Forwarding Override
Call Logs*
Call Pickup
Direct Station Selection (DSS)
Do Not Disturb (Override)
Do Not Disturb (Programmable)
Door Lock Release
Exclusive Hold
Group Listening
Headset Operation
Hearing Aid Compatible
Line Queuing with Callback
Loud Ringing Interface

Manual Signalling
Message Waiting Light Indication
Mute Microphone / Handset
Off-Hook Ringing
Off-Hook Voice Announce
One Time Do Not Disturb
One Touch Dialing Keys
On-Hook Dialing
Privacy Release
Programmable Keys
Programmed Station Messages
Protection from Barge-In
Pulse to Tone Switchover
Redial
Remote Hold
Ring Modes
Ringing Preference
Speakerphone
Station Lock
Terminal Status Indicator
Tri-Colored Lights
Volume Settings
Wall-Mountable Keysets